Scheduler (Program Specialist III)

Job #: 2021-41

  • TWC Job #: 14490955
  • Opening Date: 4/19/2021
  • Travel Required: N/A
  • Monthly Salary: $4,166.67 - $4,583.34/mo
  • Position Location: Austin, TX
  • Group Step: B19
  • Class: Program Specialist III

Veterans, Reservists or members of the Guard can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Omission of data on the state application is grounds for disqualification of the application. 

Only interviewed applicants will receive notice of the final disposition of the selection process.

OOG employees applying for a position in the same pay group, if selected, will be laterally transferred with a maximum increase in salary of 3.4%.

 

General Description:

The Scheduler works in the Scheduling and Advance Division within the Governor’s Office and reports to the Director of Scheduling. Assists with research, planning, scheduling and re-scheduling appointments for the Texas Governor as authorized. Works collaboratively with other Scheduling personnel and other agency staff to accommodate, plan, coordinate and assist with scheduling requests. Follows strict internal protocols, including coordination necessary to confirm appointments. Maintains strictest confidentiality and demonstrates ethical judgment in conducting business on behalf of the Office of the Governor. As a member of the Governor’s Scheduling and Advance team, the incumbent frequently works on-call and must be available, including on short notice and in crises. Demonstrates and applies knowledge of the Governor’s calendar, contacts and events as necessary to effectively fulfill scheduling activities. Works under general supervision with moderate latitude for the use of initiative and independent judgement.

 

Essential Duties

  • Demonstrates and provides superior interpersonal, oral and written communication skills as needed to respond to high volume incoming calls and customer requests. 
  • Assists the Division Director and other division staff in organizing and scheduling travel, appointments, special events, meetings, and all other internal and external activities for the Governor as authorized.
  • Plans, researches and coordinates accommodations, transportation, facilities, catering, signage, displays, translations, audio-visual equipment, printing and security as required to effect seamless events for the Governor.
  • May assist in monitoring event expenses and/or budgets as directed.
  • Communicates, documents and relays information clearly to others and consistently follows complex instructions.
  • Confers with staff at designated event and/or meeting sites in order to understand, coordinate and expedite all related details; determines special requirements, including for the Governor and staff.
  • Prepares or assists in preparing final schedule documents for the Governor and staff.
  • Handles all related calls and prepares business correspondence as required to fulfill the assigned duties. May prepare executive briefings.
  • Responds to staff inquiries relative to the Governor’s schedule, including potential scheduling conflicts. Consults and communicates with other agency staff as required to successfully fulfill the assigned scheduling duties.
  • May assist in evaluating select providers, venues and location staff.
  • Adheres to regular and reliable attendance standards.
  • Performs all other related duties as assigned.

 

Minimum Qualifications:

  • Graduation from an accredited four-year college or university with a degree in Business, Marketing, Communications, Public Administration, Political Science, or a related degree;
  • Three years (3) years of professional experience, including one year of executive, campaign and/or elected official scheduling experience comparable to the posted duties.

 

Note: Experience and education may be substituted for each other on a year-for-year basis.

 

 

Knowledge, Skills, and Abilities Requirements:

  • Thorough knowledge of automated information tracking systems.
  • Considerable knowledge of legislative environment.
  • Knowledge of personal computers and software applications.
  • Knowledge of office practices and administrative procedures.
  • Exemplary skills in customer service.
  • Skill in the use of computers and software applications including windows and Microsoft Office Suite products.
  • Skill in the use of scanners.
  • Skill in the use of electronic data and/or word processing equipment and software.
  • Skills in oral and written communication skills.
  • Ability to identify problems, evaluate alternatives, and implement effective solutions.
  • Ability to maintain effective working relationships within and outside the agency.
  • Ability to successfully negotiate complex business issues.
  • Ability to train.
  • Ability to communicate effectively.

 

Registration, Certification or Licensure:   Valid Texas Driver’s License.

 

Physical Requirements and/or Working Conditions:  This classification functions in a standard office environment.  Ability to move up to 35 lbs.  Will need to move about the office to access file cabinets, office machinery, etc. Must be able to communicate and exchange accurate information via phone, computer and in person. Must be able to work hours that can include holidays and as needed. Work with overlapping projects and deadlines. Work as a team member. Have direct customer contact. Must have stamina to work a regular 8-hour work day and to work extended hours as needed. Work with sensitive and confidential information.


The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. Applicants may obtain a copy of the Agency's Equal Employment Opportunity Utilization Report upon request.

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process

Applicants with disabilities who may need to discuss special accommodations during the interview process should contact 512-463-5873 and ask to speak to the Office of the Governor’s Americans With Disabilities Act (ADA) Coordinator in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.