Business Assistance Specialist (Program Specialist IV)

Job #: 2019-76

  • TWC Job #: 6743722
  • Opening Date: 7/02/2019
  • Travel Required: 30%
  • Monthly Salary: $4,700.00 - $5,915.00/mo
  • Position Location: Austin, Texas
  • Group Step: B20
  • Class: 1573

Military Occupational Specialist codes that may be applicable to this position: 35F, 712X, 040, 0231, 60C0

Omission of data on the state application is grounds for disqualification of the application.

GENERAL DESCRIPTION:

The Business Assistance Specialist position reports to the Director of Business and Community Development within the Office of the Governor (OOG), Economic Development and Tourism (EDT) and serves to assist Texas companies and entrepreneurs as they seek to start, grow and sustain their businesses in Texas. Performs highly complex (senior-level) consultative services and technical assistance work.  Work involves planning, developing, and implementing EDT Business Assistance program(s) and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public.  Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES:

  • Performs duties to the satisfaction of the principal statutory and contractual mandates of the Business Assistance programs within OOG-EDT. 
  • Provides assistance and identifies opportunities available to Texas’ entrepreneurs, businesses and communities.
  • Performs an array of technical, training, research, planning, program assessment, and administrative activities for the Small Business Assistance programs.
  • Leads the development and implementation of EDT events and initiatives from initial concept through post-event evaluation, as assigned.
  • Coordinates and conducts reviews to determine compliance with program requirements, contract terms, regulations, policies, and procedures.
  • Coordinates the evaluation of service delivery system methods, outputs, activities, and trends to identify gaps in resources, and recommends and implements improvements to resolve technical problems, including addressing unexpected problems arising during offsite events/activities.
  • Oversees the completion of and monitors required performance reports, recommending appropriate changes as necessary.
  • Develops Business Assistance guidelines, procedures, rules, and regulations; and monitors compliance with policies and procedures; identifies needed areas of change and makes recommendations for improvement. 
  • Coordinates and collaborates with program staff in program planning, development, implementation, analysis, and documentation of the Business Assistance programs.
  • Reviews program area functions and operations, identifies areas needing change, and develops plans to improve programs or to address areas of concern.
  • Analyzes legislation and proposed contracts to develop recommendations for programmatic issues relating to the implementation, improvement, and/or expansion or reduction of program funding.
  • Analyzes operations and reviews reports, recommendations, and justifications.
  • Analyzes the application of and variations within programs to develop action plans for improving or initiating new programs.
  • Recommends, plans, and implements event outreach and engagement activities, including local media outlets, social media engagement, mail and email campaigns, etc., in a way that is consistent with OOG-EDT guidelines, procedures and management directives.
  • Coordinates the marketing of programs to community and professional groups to encourage interest in and secure support for EDT programs; works in conjunction with internal and external stakeholders to market EDT initiatives.
  • Manages grant and procurement contracts associated with EDT initiatives.
  • Prepares and evaluates program budget requests, and maintains program contract budgets.
  • Engages in public speaking to a wide range of audiences in a variety of forums.    
  • Monitors the work of contractors involved with providing services for EDT initiatives.
  • Drafts briefing documents for OOG staff, as requested.
  • Remains well-informed of division and OOG initiatives, operations, new releases, web content, programs, statewide trends, OOG policies and procedures.
  • Demonstrates subject matter expertise, professional confidence and clarity when representing the office.
  • Maintains regular attendance and may work extended hours, as needed.
  • Performs all other duties as assigned.

MINIMUM QUALIFICATIONS:

Graduation from an accredited four-year college or university with a degree in business administration, government, marketing, economics, economic development, political science, communications, or other relevant fields plus four (4) years of professional experience in a related field.  Extensive knowledge of the Texas business climate and federal, state and local program support for businesses and entrepreneurs. Experience and education may be substituted for one another on a year-for-year basis.

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS:

  • Knowledge of business assistance resources and governing local, state, and federal laws and regulations.
  • Knowledge of the legislative process, which includes analysis, and interpretation of legislation.
  • Knowledge of industry and market terminology, procedures, and related business trends.
  • Knowledge of community and economic development in Texas.
  • Knowledge of business programs, resources, and challenges facing entrepreneurs in Texas.
  • Knowledge of marketing techniques.
  • Knowledge of budget and program management techniques.
  • Skill in gathering and analyzing accurate and relevant information.
  • Skill in leadership, management, and strategic planning.
  • Skill in communication, human relations, and organizational skills.
  • Skill in using a personal computer and spreadsheet, and databases.
  • Skill in public relations and public speaking.
  • Skill in planning, coordinating, executing, and evaluating events.
  • Ability to establish goals and objectives, to devise solutions to program administrative problems.
  • Ability to develop and evaluate policies and procedures.
  • Ability to communicate effectively to convey complex ideas and concepts.
  • Ability to prepare concise reports.
  • Ability to exercise initiative and creativity. 
  • Ability to exercise discretion and sound judgment in making critical decisions.
  • Ability to problem solve on the fly, exercising well-reasoned decision-making skills under significant time restraints.
  • Ability to travel up to 30% of the time, (i.e. monthly) under normal conditions for long distances.
  • Skill in graphic design, creating marketing and event materials (i.e. invitations, infographics, programs, agendas, flyers, etc.), preferred.

Registration, Certification or Licensure:   Valid Texas Driver’s License. Texas Contract Management Certification, to be obtained within one year of hire date.

Physical Requirements and/or Working Conditions:  This classification functions in a standard office environment.  Ability to move up to 35 lbs.  Ability to drive and travel as needed.  Will need to move about the office to access file cabinets, office machinery, set up conference rooms for meetings, etc. Must be able to communicate and exchange accurate information via phone, computer and in person.  Must be able to observe and evaluate media and grant presentations. Must have stamina to work a regular 8-hour work day and to work extended hours, as needed.   Must be able to work hours during a legislative session that include holidays and as needed. 


The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. Applicants may obtatin a copy of the Agency's Equal Employment Opportunity Utilization Report upon request.

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process

Applicants with disabilities who may need to discuss special accommodations during the interview process should contact 512-463-5873 and ask to speak to the Office of the Governor’s Americans With Disabilities Act (ADA) Coordinator in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.