Constituent Service Representative (Customer Service Representative III)
Job #: 2025-11
- TWC Job #: 16775664
- Opening Date: 10/17/2024
- Travel Required: N/A
- Monthly Salary: $4,167.67 - $4,333.34
- Position Location: Austin, Texas
- Group Step: A15
- Class: 0136
- Status: Open
Constituent Service Representative – Austin, Texas
The Office of the Governor is looking for a Constituent Service Representative (Customer Service Representative III) to work in the Constituent Communication Division.
Who We Are
The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin.
What You’ll Earn
The salary is $4,1667.67 - $4,333.34 a month ($50,000.04 - $55,000.08 a year).
Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan. Learn more: https://www.ers.texas.gov/Active-Employees/Health-Benefits
What You’ll Do
This is a job that performs highly complex (senior-level) customer service work. Work involves providing external constituent service support and receiving and responding to public inquiries for information and/or state services. Work involves both electronic and telephonic transmissions.
- Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
- Enters information into databases, processes letters to customers, and performs other general clerical services.
- Performs accurate and timely data entry of constituent correspondence.
- Reviews and routes mail and other correspondence.
- Communicates with the public in person, by telephone, by email or regular correspondence, by fax, or over the Internet.
- Maintains a positive, customer service attitude and possesses the ability to consistently exercise tact and courtesy.
- Demonstrates interpersonal effectiveness while communicating with various internal and external constituencies.
- Maintains knowledge of current events with regard to change and innovation in state government and public policy.
- Utilizes contracted technologies to record communications with and from the public.
- Establishes and maintains a regular attendance record and a reliable body of work performance.
- Greets and directs divisional visitors to appropriate staff.
- Creates, edits and mails form letters and typical responses.
- Prepares materials and produces ceremonial items and documents.
- Process assigned letters from writers and editors.
- Adheres to state agency records retention program, practices, policies, and procedures.
- Finalizes official state documents and certificates by attaching state seals and ribbons.
- Maintains a pleasant demeanor for greeting and interacting with constituents.
- May train new staff and/or other divisions on new technologies associated with the division.
How You’ll Qualify
- Graduation from high school; and
- Three (3) years of experience in any customer service, clerical, or administrative support work.
Note: Experience and education may be substituted for one another on a year-for-year basis.
You’re a Great Fit with
- College degree or college coursework completed in communication, government, political science, pre-law, business, or liberal arts.
- Knowledgeable of the administration’s key initiatives and policy positions.
- Proofreading skills.
Other Things to Know and When You Should Apply
It’s a great job for a professional who likes to perform customer service support and receiving and responding to public inquiries for information and/or state services. Apply now by submitting a state of Texas application. Applications are reviewed daily.
Telework opportunities are available upon request. Reliable internet is required. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.
Veterans
Veterans, Reservists, or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.
How to Apply
Applications are received only through Work In Texas. The OOG requires all sections of the state application to be completed. Omission of data on the state application is grounds for disqualification of the application. Requests for accommodation should be made to the Human Resources office as early as possible in the application/employment process.
Equal Opportunity Employer
The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. View a copy of the Agency's Equal Employment Opportunity Utilization Report.
Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process
Applicants with disabilities who may need to discuss special accommodations during the interview process should email the OOG’s Reasonable Accommodation Program Manager or call 512-463-8315 in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.
Contact Human Resources
(512) 463-5873