Constituent Service Representative (Customer Service Representative III)
Job #: 2024-07
- TWC Job #: 16254903
- Opening Date: 10/19/2023
- Travel Required: N/A
- Monthly Salary: $4,166.67 - $4,333.34
- Position Location: Austin
- Group Step: A15
- Class: 0136
- Status: Open
Constituent Service Representative – Austin, Texas
The Office of the Governor is looking for a Constituent Service Representative (Customer Service Representative III) to work in the Constituent Communication Division.
Who We Are
The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin.
What You’ll Earn
The salary is $4,166.67 – $4,333.34 a month ($50,000.04 - $52,000.08 a year).
Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan. Learn more: https://www.ers.texas.gov/Active-Employees/Health-Benefits
What You’ll Do
This is a job that performs external constituent service support. You will receive and respond to public inquiries for information and/or state services.
- Communicate with the public in person, by telephone, by email or regular correspondence.
- Perform accurate and timely data entry of constituent interactions and communication.
- Enter information into databases, processes letters to customers, and perform other general office services.
- Review and route mail and other correspondence to policy advisors and decisionmakers.
How You’ll Qualify
Three (3) years of experience in any customer service, clerical, or administrative support work.
Note: Experience and education may be substituted for one another on a year-for-year basis.
You’re a Great Fit with
- Keen interest in learning about state government at the highest level.
- Knowledge of the administration’s vision for Texas and key initiatives and policy positions.
- College degree or college coursework completed in communications, government, political science, pre-law, business, or liberal arts.
- Positive, customer service attitude and the ability to consistently exercise tact and courtesy.
- Proofreading skills and keen interest in detail are a plus.
Other Things to Know and When You Should Apply
It’s a great job for an individual who likes to communicate with others on the administration’s key initiatives and policy positions. Apply now by submitting a state of Texas application. Applications are reviewed daily.
Telework opportunities are available upon request. Reliable internet is required. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.
Veterans, Reservists, or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.
How to Apply
Applications are received only through Work In Texas. The OOG requires all sections of the state application to be completed. Omission of data on the state application is grounds for disqualification of the application. Requests for accommodation should be made to the Human Resources office as early as possible in the application/employment process.
Equal Opportunity Employer
The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. View a copy of the Agency's Equal Employment Opportunity Utilization Report.
Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process
Applicants with disabilities who may need to discuss special accommodations during the interview process should email the OOG’s Reasonable Accommodation Program Manager or call 512-463-8315 in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.
Contact Human Resources