Public Safety Office Support Specialist (Systems Support Specialist III)
Job #: 2023-26
- TWC Job #: 15657144
- Opening Date: 11/03/2022
- Travel Required: NA
- Monthly Salary: $3,750.00 - $4,250.00 /mo
- Position Location: Austin, Texas
- Group Step: B17
- Class: 0230
Veterans, Reservists or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.
Omission of data on the state application is grounds for disqualification of the application.
Only interviewed applicants will receive notice of the final disposition of the selection process.
OOG employees applying for a position in the same pay group, if selected, will be laterally transferred with a maximum increase in salary of 3.4%.
- Defined benefit retirement plan
- Optional 401(k) and 457 Plans
- Medical Insurance - State pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. State pays 50% of the eligible part-time employee’s premium and 25% for eligible dependents
- Optional Benefits such as dental, vision, and life insurance
- Paid vacation and sick leave that accrues from your first day worked
- Longevity pay
- Confidential and personalized Employee Assistance Program services
- Telework Program – telework opportunities are available upon request. Reliable internet is required. Alternate work schedules and telework may be discussed with the hiring manager during the interview process
Public Safety Office Support Specialist works within the Office of the Governor (OOG), Public Safety Office (PSO) and reports to the Grant Administration Director. Performs highly complex (senior-level) computer systems support work in a help desk setting. The focus of this position is to support the on-line grant management system. Work involves providing technical support to internal and external users of the on-line system; coordinating and disseminating information, developing technical and administrative support systems, and coordinating internal administrative support work. Provides consultative services and technical assistance to program staff, governmental agencies, community organizations, and the general public. May serve as a lead worker providing direction to others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
- Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
- Manages user accounts within division’s online software system while ensuring that necessary security controls over software are maintained.
- Coordinates and performs general office duties such as answering phones, routing incoming calls, taking messages, greeting visitors.
- Coordinates updates to applications and posts PSO content using appropriate change management procedures.
- Provides complex technical assistance and support for troubleshooting and resolving application problems.
- Analyzes and tests new or existing procedures and/or processes; and, provides assistance in the design, development, and maintenance of various system applications.
- Maintains documentation related to technical updates made to the eGrants online grant management system.
- Assists with records management and retention efforts.
- Maintains records of daily data communication transactions, problems, and actions taken.
- Prepares, edits, and distributes correspondence, reports, studies, forms, and documents.
- Generates routine technical reports and assists with creating special reports.
- Maintains regular work schedule.
- Performs all other related duties as assigned.
- High school graduate or equivalent; and
- Experience in administrative assistance, computer systems support, and customer service.
Note: Experience and education may be substituted for one another on a year-for-year basis.
Two (2) years of progressively responsible experience in administrative assistance, computer systems support, and customer service.
Knowledge, Skills, and Abilities Requirements
- Knowledge of office practices and administrative procedures.
- Knowledge of the practices, principles, and techniques of computer operations; information security policies and procedures; computer software and hardware; local and wide area networks; database administration; and, the management of information systems.
- Skill in the support of computers, the use of applicable programs and systems, and troubleshooting information systems.
- Skill in complex problem solving and critical thinking.
- Skill in the use of standard office equipment and software.
- Skill in customer service and the ability to communicate effectively.
- Ability to implement administrative procedures and to evaluate their effectiveness; to interpret rules, regulations, policies, and procedures; and to provide technical and administrative guidance to others.
- Ability to gather, assemble, correlate, and analyze facts; and, to devise solutions to problems.
- Ability to multi-task.
- Ability to meet deadlines.
- Ability to exercise initiative and creativity.
Registration, Certification or Licensure
Valid Texas Driver’s License.
Physical Requirements and/or Working Conditions
This classification functions in a standard office environment. Ability to move up to 20 Ibs. Ability to drive and travel as needed. Will need to move about the office to access file cabinets, office machinery, set up conference rooms for meetings, etc. Must be able to communicate and exchange accurate information via phone, computer and in person. Must be able to observe and evaluate data in a variety of formats, including hard copy, electronic and media formats. Must be able to work hours during a legislative session that include holidays and as needed.
How to Apply
Applications are received only through Work In Texas. The OOG requires all sections of the state application to be completed. Omission of data on the state application is grounds for disqualification of the application. Requests for accommodation should be made to the Human Resources office as early as possible in the application/employment process.
Equal Opportunity Employer
The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. View a copy of the Agency's Equal Employment Opportunity Utilization Report.
Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process
Applicants with disabilities who may need to discuss special accommodations during the interview process should email the OOG’s Reasonable Accommodation Program Manager or call 512-463-8315 in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.
Contact Human Resources