Correspondence Analyst (Program Specialist IV)
Trabajo No.: 2025-28
- No. de trabajo TWC: 16815936
- Fecha de apertura: 1/24/2025
- Requiere viajar: Up to 5%
- Salario mensual: $5,788.12 – $6,033.34
- Ubicación de puesto: Austin, Texas
- Paso de grupo: B20
- Clase: 1573
- Status: Open
Correspondence Analyst – Austin, Texas
The Office of the Governor is looking for a Correspondence Analyst (Program Specialist IV) to work in the Constituent Communication Division.
Who We Are
The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin.
What You’ll Earn
The salary is $5,788.12 – $6,033.34 a month ($69,457.44 - $72,400.08 a year).
Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan. Learn more: https://www.ers.texas.gov/Active-Employees/Health-Benefits
What You’ll Do
The Correspondence Analyst works within the Office of the Governor’s (OOG) Constituent Communication Division and reports to the Director of Constituent Communication. Performs highly complex (senior-level) consultative services, analysis, and technical assistance work. Work involves managing the constituent communication system for the agency by providing informational and technical guidance to internal staff. Routinely receives, records, and retains communications from constituents, public officials, state agencies, and others concerning matters of public policy, procedures, and operations of the OOG.
- Coordinates, reviews, and evaluates the process that constituents, elected officials, state agency personnel, and others use to contact the Governor.
- Receives incoming correspondence and assigns for appropriate handling and response on behalf of the Governor and the agency.
- Maintains and updates daily Indigov database constituent and user information, as well as merging or purging duplicates.
- Determines correspondence category and issue classifications for entry into highly complex database system.
- Prepares periodic reports detailing type, topics, tags, and volume of correspondence received by the agency.
- Tracks legislative correspondence during legislative session and prepares weekly tracking and administrative reports.
- Performs complex document and bulk data merges and mailings.
- Develops and maintains internal user manual for training new and existing employees on Indigov.
- Creates, maintains, and manages correspondence tags and categories maintained in the Indigov Master Tag and Category FINDER.
- Coordinates and provides support for the composition, review, and editing of documents, material, and reports.
- Creates, edits, and maintains Indigov database information for state, national, and local elected and appointed officials.
- Adheres to state agency records retention program, practices, policies, and procedures.
- Serves as backup Public Information Request coordinator for the division.
- Assists in the development, preparation, and dissemination of policies and procedures for written documents.
- Maintains knowledge of current events with regard to change and innovation in state governmental affairs and public policy.
- Demonstrates interpersonal effectiveness and tact while communicating with various internal and external constituencies.
- May on occasion communicate with the public and elected officials in person and by phone, email, or normal correspondence.
- May train, assign, and prioritize the work of others.
How You’ll Qualify
- High school graduate or equivalent; and
- Four (4) years of experience in business, analytics, research, government, or communications related work.
Note: Experience and education may be substituted for one another on a year-for-year basis.
You’re a Great Fit with
- Graduation from an accredited four-year college or university with a degree in business administration, management, liberal arts, political science, communication, or a related field.
- At least two years of experience with Customer or Constituent Relations Management Software (CRMS) systems, preferably Indigov, Intranet Quorum (IQ), iConstituent, Voter Voice, or similar CRMS.
- Knowledge of broad issues in CRMS development.
- Knowledge of current public policy and legislative issues, including the administration’s key initiatives and policy positions.
- Experience with the Microsoft suite of business software, especially Outlook, Word, Excel, and Teams.
Other Things to Know and When You Should Apply
It’s a great job for an individual who likes to perform consultative services and technical assistance to program staff, governmental agencies, community organizations, and the general public. Apply now by submitting a state of Texas application. Applications are reviewed daily.
Veterans
Veterans, Reservists, or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.
How to Apply
Applications are received only through Work In Texas. The OOG requires all sections of the state application to be completed. Omission of data on the state application is grounds for disqualification of the application. Requests for accommodation should be made to the Human Resources office as early as possible in the application/employment process.
Equal Opportunity Employer
The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. View a copy of the Agency's Equal Employment Opportunity Utilization Report.
Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process
Applicants with disabilities who may need to discuss special accommodations during the interview process should email the OOG’s Reasonable Accommodation Program Manager or call 512-463-8315 in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.
Contact Human Resources
(512) 463-5873