Victim Services Administrator (Program Supervisor VII)

Job #: 2020-13

  • TWC Job #: 13853311
  • Opening Date: 10/04/2019
  • Travel Required: Up to 20%
  • Monthly Salary: $6,250.00 - $7,500.00/mo
  • Position Location: Austin, Texas
  • Group Step: B25
  • Class: 1588

Military Occupational Specialist codes that may be applicable to this position: 612X, 641X, 712X, MLES, OSS, 8999, 0370, 0602, 8858, 16GX, 86M0, 63G0, 60C0, 3S0X1, 8U000, 9G100

In order to qualify for this position a State of Texas Applications must be submitted through Work In Texas. The OOG requires all sections of the state application to be completed.

Omission of data on the state application is grounds for disqualification of the application.

General Description:

This position is assigned to the Governor’s Office, Public Safety Office (PSO) and reports to the Director of the Criminal Justice Division (CJD). The focus of this position is to oversee the development and administration of grant-funded investments to organizations that provide direct services to victims and other related grant programs that enhance the effectiveness of the criminal justice system’s response to victims of crime. This position will include coordination with non-profit service agencies, law enforcement, prosecutors, judges and related stakeholders to improve the state’s response to victims of crime through innovative and evidence-based grant-funded programming. This position will directly supervise staff and may provide educational presentations, speeches, and other stakeholder outreach and public education information regarding the Governor’s Office efforts to assist crime victims and hold offenders accountable.

The Administrator will oversee daily operations of the victim services team, including managing professional staff, monitoring and meeting federally-required deadlines, maintaining dialogue and relations with relevant stakeholders, and making recommendations about best practices to address victimization in Texas. The Administrator will exercise independent judgment but work under the supervision of, and in collaboration with, the CJD Director and senior staff of OOG.  Additionally, the Administrator will work closely with other units within OOG and other relevant state agencies. The Administrator will serve as the OOG’s knowledge source on victimization and serve as a resource to public officials, governmental bodies, stakeholders, and the public. Performs highly advanced (senior-level) administrative and supervisory program work. This position works under minimal supervision, with extensive latitude for the use of initiative and independent judgement.

Essential Duties:

Oversees the work of grant program staff on the Victim Services team and provides guidance to staff in the development and integration of evidence-based programming to assist crime victims.

Maintains knowledge of the victim services field including issues related to advocacy, investigation and prosecution.  

Oversees the federal Victims of Crime Act (VOCA), Violence Against Women Act (VAWA), and Sexual Assault Services Program (SASP) funding streams as well as related state-appropriated funding for the Governor’s Office. 

Prepares federal grant applications and plans including collection and preparation of necessary documentation.

Actively monitors budgetary compliance and expenditures of funded programs.

Actively monitors subgrant reporting to ensure timely filing of all required federal and/or state grant reports.

Oversees final reviews and modifications of subgrant applications, including accuracy, content and eligibility criteria.

Oversees the implementation, management, monitoring, evaluation, and close-out of grants according to rules and regulations.

Analyzes and approves budget adjustments and revisions forwarded from grant management staff.

Maintains up-to-date knowledge of social services programs and trainings offered in Texas.

Works in concert with other subject matter experts to develop recommendations for programming that holds offenders accountable and serves victims of crime.

Leads strategic planning efforts that coordinates the provision of effective victim service programming to identify areas of need in Texas.

Prepares and delivers informational and educational programs and public presentations.

Develops and recommends policies, procedures, and training materials.

Performs supervisory duties, including training, mentoring and performance management. 

Establishes, maintains, and oversees accurate, well-organized, and secure databases and records administration practices.

Serves as subject matter expert in the development of requirements for grant programs and in the creation of Request for Application documents.

Prepares comprehensive fund plans for all funding streams administered by the victim services team.

Develops and maintains clear, accessible, and updated training and operations manuals, educational materials and information.

Identifies, presents and implements effective and ethical business solutions as needed.

May assist with legislative analysis and bill tracking.

Complies with all OOG policies, procedures, and applicable laws.

Maintains regular work schedule.

Performs all other duties as assigned.

Minimum Qualifications:

The successful applicant must be a college graduate from an accredited four-year college or university with a degree in government, criminal justice, public health, human services, business, or a related discipline, and possess seven (7) years of progressively responsible program management experience in the field of victims services or  grants management and administration.

Preferred Qualifications:

Demonstrated subject matter expertise in the field of social service programming as it relates to victim advocacy and care and criminal justice response protocols.

Candidates selected for interview may be invited to provide writing sample(s), lists and/or other evidence demonstrating competence in the area of victim services.  Examples include, but are not limited to, published papers, presentations, or speaking engagements.

Knowledge, Skills, and Abilities Requirements:

Thorough knowledge of local, state, and federal laws and regulations relevant to program areas; and of the principles and practices of public administration and management.

Considerable knowledge of program areas that address victimization or offender accountability.

Working knowledge of the legislative process which includes analysis and interpretation of legislation.

Working knowledge of automated information tracking systems.

Proven ability to bring together multiple groups of stakeholders and service providers with varying opinions to manage decision making in a consensus-based, cooperative way.

Existing network of colleagues and contacts in the field of victims services, investigation, or prosecution.

Ability to create a network of technical assistance for professionals in the field that shares and collects best practices.

Thorough knowledge of local, state, and federal laws and regulations relevant to program areas; and of the principles and practices of public administration and management.

Thorough knowledge of management methods and practices which includes managing, planning, assigning, and reviewing the work of professional and clerical staff in a variety of tasks.

Working knowledge of the legislative process which includes analysis and interpretation of legislation.

Working knowledge of automated information tracking systems.

Knowledge of personal computers and software applications.

Skill in gathering and analyzing accurate and relevant information.

Skill in verbal and written communication skills.

Skill in customer service.

Skill in presentations and meeting facilitation.

Ability to identify problems, evaluate alternatives, and implement effective solutions.

Ability to develop and evaluate policies and procedures.

Ability to develop and coach staff.

Ability to exercise initiative and creativity.

Ability to train.

Ability to maintain effective working relationships within and outside the agency.

Ability to coordinate.

Ability to communicate effectively.

Registration, Certification or Licensure:    Valid Texas Driver’s License.

Physical Requirements and/or Working Conditions:  This classification functions in a standard office environment. Ability to move up to 35Ibs.  Ability to drive and travel as needed.  Will need to move about the office to access file cabinets, office machinery, set up conference rooms for meetings, etc. Must be able to communicate and exchange accurate information via phone, computer and in person.  Must be able to observe and evaluate data in a variety of formats, including hard copy, electronic and media formats. Must be able to work hours during a legislative session that include holidays and as needed. 

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job.  Employee may perform other related duties as assigned.

The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit Applicants may obtain a copy of the Agency's Equal Employment Opportunity Utilization Report upon request.

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process

Applicants with disabilities who may need to discuss special accommodations during the interview process should contact 512-463-5873 and ask to speak to the Office of the Governor’s Americans With Disabilities Act (ADA) Coordinator in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.