Lead Program Coordinator (Program Specialist V)

Job #: 2021-44

  • TWC Job #: 14520160
  • Opening Date: 4/29/2021
  • Travel Required: 25%
  • Monthly Salary: $4,583.33 - $5,250.00/mo
  • Position Location: Austin, Texas
  • Group Step: B21
  • Class: 1574

Veterans, Reservists or members of the Guard can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:  https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf


Omission of data on the state application is grounds for disqualification of the application. 

Only interviewed applicants will receive notice of the final disposition of the selection process.

OOG employees applying for a position in the same pay group, if selected, will be laterally transferred with a maximum increase in salary of 3.4%.


General Description:

This position is assigned to the Governor’s Public Safety Office (PSO) and reports to the Director of Texas Crime Stoppers. This position works collaboratively to execute program strategies, goals and responsibilities. Performs advanced (senior-level) program development, management and oversight of high level administrative operations and includes training coordination and development responsibilities. A position at this level is distinguished from an entry level position by the level of responsibility assumed and the complexity of duties assigned in managing program activities. Work involves planning, developing, and implementing program management and program training to include validating program needs and potential gaps; and analyzing performance data to determine the efficacy of certified Crime Stoppers organizations and PSO-funded programs. Writes and edits reports, briefs, plans, and other documents. Trains, leads, assigns, and/or prioritizes the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. An employee at this level is aware of criminal justice activities and related priorities as well as grant management practices and procedures. Must be willing to work flexible hours as needed for Crime Stoppers conferences, training programs, and council meetings.


Essential Duties:

  • Develops, plans, and implements outreach and promotional strategies in coordination with the Council that encourage and assist in the creation of Crime Stoppers organizations.
  • Assists with promoting community and professional groups to coordinate, improve, and stimulate interest in Texas Crime Stoppers programs and initiatives.
  • Collaborates with other staff to ensure that state goals are met relative to the management of the Crime Stoppers Assistance Fund and certification of local organizations.
  • Professionally communicates and collaborates with city and county leaders, state agency executives, professional associations, law enforcement agencies, school administrators, and local Crime Stoppers staff about program guidelines, grant priorities, and requirements.
  • Analyzes, refines, and recommends Crime Stoppers policy updates to the Director and Council.
  • Analyzes and edits reports and special publications and prepares updates for the Texas Crime Stoppers website.
  • Develops, coordinates, and maintains web content and promotes Crime Stoppers using social media strategies.
  • Analyzes, recommends, designs, and edits promotional materials.
  • Coordinates and evaluates the preparation and distribution of organizational publications, informational releases, and educational materials.
  • Coordinates, prepares, conducts, and facilitates meetings, presentations, annual conferences, and training and technical assistance opportunities.
  • Attends conference planning meetings with local hosts, conducts site visits with convention centers, hotels, and event centers to select training locations.
  • Prepares training event budgets and timelines to ensure they are adhered to; prepares conference agendas to include subject matter experts and relevant topics; and determines audio visual needs, room layouts, menus, and various event logistics.
  • Establishes and maintains relationships with third party vendors and sponsors related to training events.
  • Manages online training registration, attendee tracking and communications; prepares event scripts and coordination of ceremonial items; plans and conducts annual awards program solicitation, selection, and judging; and serves as point of contact at training events to proactively address any issues.
  • Analyzes and interprets conference survey data to determine areas of improvement.
  • Facilitates learning through a variety of delivery methods including conferences, classroom instruction, online training, and webinars.
  • Provides reliable and superior technical assistance and training, including over the telephone, in writing and in-person and at various conference and training events.
  • Assists in the planning, implementation, coordination, monitoring, and evaluation of certified Crime Stoppers programs and grant-funded programs.
  • Assists in working with potential and established Crime Stoppers partners to collect and share best practices, develop new or revised program requirements, and enable collaboration among organizations.
  • Evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.
  • Oversees and facilitates the collection, organization, analysis, and/or preparation of materials in response to requests for program information and reports.
  • Reviews grant applications from local units of governments and non-profit organizations to determine fit with agency requirements, policies, and best practices.
  • Negotiates changes with potential grantees to make adjustments that ensure accountability and that project scope meets the requirements and priorities established by CJD, or the state government.
  • Works with section director to develop funding plans and priorities that align with designated state funding.
  • Assists in developing and recommending program guidelines, procedures, policies, rules and regulations. Maintains compliance of Texas Crime Stoppers training policies, procedures, objectives, mission, and values.
  • Coordinates communication related to the Texas Most Wanted Fugitives, Most Wanted Sex Offenders, and Texas Stash House Rewards programs.
  • Professionally represents the Governor’s Office at meetings related to division and section funding opportunities and allowable activities. Provides guidance to PSO staff, grantees, applicants, and others, including via conferencing and other means.
  • Maintains regular work schedule.
  • Performs all other related duties as assigned.


Minimum Qualifications:

  • Graduation from an accredited four-year college or university with a degree in government, criminal justice programs, business, marketing, public relations or a related discipline;
  • Five (5) years’ experience in program development, training coordination and development;
  • Experience working with non-profit organizations, and state and local governments.


Note: Experience and education may be substituted for one another on a year-for-year basis.


Preferred Qualifications:

  • Advanced degree.



Knowledge, Skills, and Abilities Requirements:

  • Knowledge of local and state laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training and marketing techniques; and of program management processes and techniques.
  • Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to train, lead, assign, and/or prioritize the work of others.
  • Experience designing and creating various publications such as programs and newsletters.
  • Experience working with social media including Facebook, Twitter, Instagram, YouTube.
  • Experience working with email marketing service (MailChimp; Constant Contact).
  • Knowledge of automated information tracking systems.
  • Knowledge of the state’s Uniform Grant Management Standards preferred.
  • Skill in personal computers and software applications.
  • Skill in strategic verbal and written communications.
  • Skill in strategic planning.
  • Skill in writing and development of plans and reports.
  • Skill in analytical, intuitive, and critical thinking.
  • Skill in multitasking and prioritizing.
  • Ability to implement new administrative systems and procedures and to evaluate program effectiveness; to interpret rules, regulations, policies, and procedures.
  • Ability to communicate effectively; to train, lead, assign, and supervise the work of others.
  • Ability to establish goals and objectives, to devise solutions to programmatic and grant management challenges.
  • Ability to create and present effective instructional content.
  • Ability to anticipate and address needs and risk.
  • Ability to exercise sound judgment and discretion.
  • Ability to exercise high level of initiative and creativity.
  • Ability to maintain effective working relationships within and outside the agency.
  • Ability to develop and evaluate program policies.
  • Ability to communicate effectively; ability to communicate constructively and respectfully.
  • Ability to work in a fast-paced environment and adapt to change.
  • Ability to receive feedback respectfully and constructively and focus on continued professional growth.
  • Ability to establish and maintain effective working relationships within and outside the agency.
  • Ability to perform in a team environment.
  • Ability to travel 25%.


Registration, Certification or Licensure:   Valid Texas Driver’s License.


Physical Requirements and/or Working Conditions:  This classification functions in a standard office environment.  Ability to move up to 20 lbs.  Ability to drive and travel as needed.  Will need to move about the office to access file cabinets, office machinery, set up conference rooms for meetings, etc. Must be able to communicate and exchange accurate information via phone, computer and in person.  Must be able to observe and evaluate media and grant presentations. Must be able to work hours during a legislative session that include holidays and as needed.  Repetitive use of a keyboard at a workstation. Work with overlapping projects and deadlines. Work as a team member. Have direct customer contact. Work with sensitive and confidential information. 

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job.  Employee may perform other related duties as assigned.

The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. Applicants may obtain a copy of the Agency's Equal Employment Opportunity Utilization Report upon request.

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process

Applicants with disabilities who may need to discuss special accommodations during the interview process should contact 512-463-5873 and ask to speak to the Office of the Governor’s Americans With Disabilities Act (ADA) Coordinator in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.