Communication Specialist (Information Specialist III)

Job #: 2023-02

  • TWC Job #: 15545425
  • Opening Date: 9/06/2022
  • Travel Required: NA
  • Monthly Salary: $4,080.00 - $4,250.00/mo
  • Position Location: Austin, Texas
  • Group Step: B19
  • Class: 1832

Veterans, Reservists or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.

Omission of data on the state application is grounds for disqualification of the application. 

Only interviewed applicants will receive notice of the final disposition of the selection process.

OOG employees applying for a position in the same pay group, if selected, will be laterally transferred with a maximum increase in salary of 3.4%.


  • Defined Retirement Benefit Plan.
  • Optional 401(k) and 457 accounts.
  • Medical Insurance - State pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. State pays 50% of the eligible part-time employee’s premium and 25% for eligible dependents.
  • Optional Benefits such as dental, vision, and life insurance.
  • 8 hours sick leave per month and 8 hours vacation leave per month with potential to earn more with longevity. Part-time employee’s hours are proportional with no longevity.
  • Telework Program – telework opportunities are available upon request. Reliable internet is required. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.

General Description

The Communication Specialist works within the Office of the Governor’s (OOG) Constituent Communication Division and reports to the Director of Constituent Communication. Performs highly complex (senior-level) informational and content generation work. Work involves researching, writing, editing, and producing correspondence and communication for release to the public, elected officials, and other state and federal agencies. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

 Essential Duties

  • Communicates the administration’s position on key issues and public policies through written and verbal means to various constituencies.
  • Demonstrates interpersonal effectiveness and tact while communicating with various internal and external constituencies through writing and by phone.
  • Writes, edits, and proofreads work of others in a collaborative and positive manner.
  • Enters data and information into a complex customer relations management system. 
  • Verifies facts, dates and statistics using standard references and sources.
  • Consults appropriate agency staff for background and issue development while composing appropriate responses for correspondence.
  • Refers general information inquiries concerning state government programs and activities to appropriate state agencies for handling.
  • Documents contact information in automated database and master catalogue of approved language.
  • Adheres to state agency records retention program, practices, policies and procedures.
  • Maintains knowledge of current events with regard to change and innovation in state governmental affairs and public policy.
  • Contribute to a healthy culture within the division.
  • Establishes and maintains a regular attendance record and a reliable body of work performance.
  • Performs all other related duties as assigned.

Minimum Qualifications

  • Graduation from an accredited four-year college or university with a degree in English, journalism, government, political science, public relations, marketing, or a related field; and
  • Two (2) years of related work experience as a writer, editor or similar communications position, demonstrating skills and experience with interpersonal communication or mass media practices.

Note: Experience and education may be substituted for one another on a year-for-year basis.  

Preferred Qualifications

  • Three (3) years of related work experience as a writer, editor, or similar communications position, demonstrating skills and experience with interpersonal communication or mass media practices;
  • Experience working within tight deadlines in a demanding environment;
  • Must be knowledgeable of the administration’s key initiatives and policy positions; and
  • Must be proficient in the use of automated information tracking systems and advanced use of Microsoft Office Suite products, including Word, Access, Excel, and PowerPoint.

Knowledge, Skills, and Abilities Requirements

  • Thorough knowledge of English language, including proper grammar, spelling, vocabulary and punctuation.
  • General knowledge of local, state, and federal laws and regulations.
  • General knowledge of agency functions, policies, and procedures.
  • General knowledge of news and communication media; of editing and preparing informational material.
  • Skill in advanced computing and information research, and proficiency in performing data entry, word processing, business correspondence formatting, merges, databases, spreadsheets and electronic communications.
  • Skill in use of automated information technology and tracking systems.
  • Ability to successfully manage multiple or competing projects within tight timelines, demonstrating keen attention to detail.
  • Ability to compose original and basic content for use in agency correspondence, reports, and general content.
  • Ability to research and prepare information.
  • Ability to contribute to the design of constituent communications plans and materials.
  • Ability to communicate effectively.
  • Ability to identify problems, evaluate alternatives, and implement effective solutions.
  • Ability to develop and evaluate program policies and procedures.
  • Ability to establish goals and objectives, to devise solutions to program issues as they arise.

Registration, Certification or Licensure

Valid Texas Driver’s License.

Physical Requirements and/or Working Conditions

This classification functions in a standard office environment. Ability to move up to 20 Ibs. Ability to drive and travel as needed. Will need to move about the office to access file cabinets, office machinery, set up conference rooms for meetings, etc. Must be able to communicate and exchange accurate information via phone, computer and in person. Must be able to observe and evaluate data in a variety of formats, including hard copy, electronic and media formats. Must be able to handle stress effectively and demonstrate interpersonal skills with a varied spectrum of stakeholders. The demands of the job will require reasoning and decision-making capabilities within a fast-paced environment. Must be able to work hours during a legislative session that include holidays and as needed.

How to Apply

Applications are received only through Work In Texas. The OOG requires all sections of the state application to be completed. Omission of data on the state application is grounds for disqualification of the application. Requests for accommodation should be made to the Human Resources office as early as possible in the application/employment process. 

Apply Online at Work in Texas

Equal Opportunity Employer

The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit View a copy of the Agency's Equal Employment Opportunity Utilization Report.

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process

Applicants with disabilities who may need to discuss special accommodations during the interview process should email the OOG’s Reasonable Accommodation Program Manager or call 512-463-8315 in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.

Contact Human Resources

(512) 463-5873

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