Systems Administrator (Systems Administrator III)

Job #: 2022-26

  • TWC Job #: 14919689
  • Opening Date: 11/12/2021
  • Travel Required: NA
  • Monthly Salary: $4,000.00 - $5,416.00/mo
  • Position Location: Austin, Texas
  • Group Step: B20
  • Class: 0312

Veterans, Reservists or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.

Omission of data on the state application is grounds for disqualification of the application. 

Only interviewed applicants will receive notice of the final disposition of the selection process.

OOG employees applying for a position in the same pay group, if selected, will be laterally transferred with a maximum increase in salary of 3.4%.

General Description

The Systems Administrator works within the Office of the Governor (OOG), Information Services Division (ISD) and reports to the Director of Information Services. Performs complex (journey-level) systems administration work. Work involves maintaining the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software. Provides hardware and software support to agency users. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Duties

  • Performs mid-level systems administration tasks within ISD.
  • Serves as Tier 2 user support; covers Tier 1 support duties when needed.
  • Installs, configures, maintains, and administers computers, laptops, mobile devices, servers, operating systems, and applications.
  • Analyzes, troubleshoots, and resolves system hardware, software, and networking issues; and provides status reports to management.
  • Cross-trains to provide backup to other systems administrators on critical agency systems.
  • Researches, develops, and documents operating procedures for technical support, troubleshooting, maintenance.
  • Studies existing information processing systems to evaluate effectiveness, and recommends new systems to improve production or workflow as required.
  • Assists with managing the roles and access privileges of users and devices to a variety of applications to prevent unauthorized access.
  • May evaluate and recommend action on testing and certification of system software and hardware upgrades.
  • Maintains regular work schedule.
  • Performs all other related duties as assigned.

Minimum Qualifications

  • Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field; and
  • Two (2) years of professional experience in systems administration work.

Note: Experience and education may be substituted for one another on a year-for-year basis.  

Preferred Qualifications

  • Four (4) years of professional experience in systems support and/or systems administration work.

Knowledge, Skills, and Abilities Requirements

  • Knowledge of systems administration, computer hardware, software configuration and troubleshooting.
  • Knowledge of operating systems and applications.
  • Knowledge of copiers and printers.
  • Knowledge of wired and wireless networking and associated technologies (IP networking, DNS, DHCP, VPN).
  • Knowledge of computer scripting languages.
  • Knowledge of server virtualization technologies.
  • Knowledge of configuration management systems (SMS/SCCM/MECM).
  • Knowledge of web conferencing technologies (Teams, Zoom, GoToMeeting/Webinar, webcams, microphones).
  • Skill in administration of Microsoft Windows.
  • Skill in administration of Microsoft Office products.
  • Skill in administration of Office 365.
  • Skill in administration of Active Directory.
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Skill in solving problems.
  • Skill in scheduling, testing, installing and implementing system software.
  • Skill in troubleshooting computer systems.
  • Ability to recognize, analyze, and resolve complex technical issues.
  • Ability to analyze systems and procedures.
  • Ability to write and revise standards and procedures.
  • Ability to handle multiple projects.
  • Ability to use network management, administration and other system administration tools.
  • Ability to communicate effectively.

Registration, Certification or Licensure

Valid Texas Driver’s License.

Physical Requirements and/or Working Conditions

This classification functions in a standard office environment. Ability to move up to 30 Ibs. Ability to drive and travel as needed. Will need to move about the office to access file cabinets, office machinery, set up conference rooms for meetings, etc. Must be able to communicate and exchange accurate information via phone, computer and in person. Must be able to observe and evaluate data in a variety of formats, including hard copy, electronic and media formats. Repetitive use of a keyboard at a workstation. Work with overlapping projects and deadlines. Work as a team member. Have direct customer contact. Work with sensitive and confidential information. Must be able to occasionally work hours that may include nights, weekends, and holidays, as needed. Must be able to participate in after-hours, weekend, and holiday on-call support duties (done on a rotating basis with other systems administrators).  Must be able to support users remotely and in person.


How to Apply

Applications are received only through Work In Texas. The OOG requires all sections of the state application to be completed. Omission of data on the state application is grounds for disqualification of the application. Requests for accommodation should be made to the Human Resources office as early as possible in the application/employment process. 

Apply Online at Work in Texas

Equal Opportunity Employer

The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. View a copy of the Agency's Equal Employment Opportunity Utilization Report.

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process

Applicants with disabilities who may need to discuss special accommodations during the interview process should email the OOG’s Reasonable Accommodation Program Manager or call 512-463-5873 in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.

Contact Human Resources

(512) 463-5873

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