TMO Marketing Specialist (Marketing Specialist III)
Job #: 2022-103
- TWC Job #: 15332313
- Opening Date: 6/02/2022
- Travel Required: 5%
- Monthly Salary: $4,150.00 - $4,828.30 /mo
- Position Location: Austin, Texas
- Group Step: B19
- Class: 1824
Veterans, Reservists or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.
Omission of data on the state application is grounds for disqualification of the application.
Only interviewed applicants will receive notice of the final disposition of the selection process.
OOG employees applying for a position in the same pay group, if selected, will be laterally transferred with a maximum increase in salary of 3.4%.
- Defined Retirement Benefit Plan.
- Optional 401(k) and 457 accounts.
- Medical Insurance - State pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. State pays 50% of the eligible part-time employee’s premium and 25% for eligible dependents.
- Optional Benefits such as dental, vision, and life insurance.
- 8 hours sick leave per month and 8 hours vacation leave per month with potential to earn more with longevity. Part-time employee’s hours are proportional with no longevity.
- Telework Program – telework opportunities are available upon request. Reliable internet is required. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.
The TMO Marketing Specialist assigned to the Office of the Governor’s Texas Music Office (TMO) within the Economic Development and Tourism Office (EDT), and reports to the Director of the Texas Music Office. Performs complex (journey-level) marketing work. Coordinates and conducts general office operations, TMO social media management, coordination of media requests with the OOG Press Office, and special projects, as assigned. Demonstrates efficiency, superior customer focus and strong interpersonal effectiveness whether communicating with others over the telephone, electronically, or in-person. Researches and responds to marketing questions from constituents, collaborates with other OOG marketing staff, and various internal and external TMO/EDT business partners and stakeholders. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
- Monitors incoming communication to the general TMO email, TMO social media accounts, and phones during normal business hours, ensuring they are covered at all times and assigns communication accordingly.
- Responds to high number of complex and routine information requests - both written and oral.
- Performs general office duties such as ordering supplies, performing bookkeeping work and handling mail, as needed.
- Prepares and proofreads advertising, communications, and marketing reports as required.
- Participates in coordination and verification of Internet and interactive advertising and social media promotions.
- Assists in writing, editing and/or disseminating the division’s advertising plan and informational and marketing materials as directed.
- Handles sensitive documentation/information and maintains confidentiality of data at all times.
- Represents the TMO at music industry events, conferences, trade shows or other events, as needed.
- May represent the Tourism Division at meetings and events.
- Provides administrative and technical assistance as directed, including maintaining files, contacts, and calendars, as directed.
- May assists in the development of policies and procedures.
- Trains others, as needed.
- Remains well-informed of division and OOG initiatives, operations, new releases, web content, programs, statewide trends, OOG policies and procedures.
- Contributes to a variety of TMO initiatives, as directed, and assists in maintaining databases.
- Compiles, drafts and/or edits reports and briefing documents, as requested.
- Maintains regular work schedule. May work extended hours, as needed.
- Performs all other related duties as assigned.
- Graduation from an accredited four-year college or university; and
- Three (3) years of experience in marketing and/or communications work, office work, program support, or customer service-related position.
Note: Experience and education may be substituted for one another on a year-for-year basis.
- Bilingual in Spanish.
- Experience in the music industry.
Knowledge, Skills, and Abilities Requirements
- Knowledge of local, state, and federal laws and regulations relevant to the music industry, economic development and/or tourism.
- Knowledge of current training techniques and marketing practices.
- Skill in customer service.
- Skill gathering and analyzing accurate and relevant information.
- Skill in written and verbal communication.
- Skill in the use of standard office equipment, personal computers and software applications, including Microsoft Office Suite.
- Skill in providing outstanding customer service to internal and external customers.
- Skill in inventory control, planning and general organization.
- Skill in organization, record keeping, and maintenance.
- Ability to maintain professionalism and confidence under stress.
- Ability to implement administrative procedures and to interpret rules, regulations and policies and procedures.
- Ability to establish goals and objectives, to devise solutions to administrative problems.
- Ability to work within a team environment.
- Ability to communicate effectively and train others as needed.
- Ability to identify problems, evaluate alternatives, and implement effective solutions.
- Ability to maintain confidentiality.
- Ability to maintain effective working relationships with diverse groups of people within and outside the agency.
- Ability to exercise initiative and creativity.
- Ability to exercise discretion and sound judgement in making critical decisions.
Registration, Certification or Licensure
Valid Texas Driver’s License.
Physical Requirements and/or Working Conditions
This classification functions in a standard office environment. Ability to move up to 20 Ibs. Ability to drive and travel as needed. Will need to move about the office to access file cabinets, office machinery, set up conference rooms for meetings, etc. Must be able to communicate and exchange accurate information via phone, computer and in person. Must be able to observe and evaluate data in a variety of formats, including hard copy, electronic and media formats. Repetitive use of a keyboard at a workstation. Work with overlapping projects and deadlines. Work as a team member. Have direct customer contact. Must be able to work hours during a legislative session that include holidays and as needed.
How to Apply
Applications are received only through Work In Texas. The OOG requires all sections of the state application to be completed. Omission of data on the state application is grounds for disqualification of the application. Requests for accommodation should be made to the Human Resources office as early as possible in the application/employment process.
Equal Opportunity Employer
The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. View a copy of the Agency's Equal Employment Opportunity Utilization Report.
Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process
Applicants with disabilities who may need to discuss special accommodations during the interview process should email the OOG’s Reasonable Accommodation Program Manager or call 512-463-5873 in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.
Contact Human Resources