Research Specialist (Research Specialist III)

Job #: 2020-16

  • TWC Job #: 13880396
  • Opening Date: 10/30/2019
  • Travel Required: 20%
  • Monthly Salary: $4,100.00 - $4,300.00/mo
  • Position Location: Austin, Texas
  • Group Step: B19
  • Class: 0604

Military Occupational Specialist codes that may be applicable to this position: 35F, 35L, 35N, 35Y, 35X, 35Z, 49A, 49W, 49X, 181X, 182X, 642X, 644X, 742X, 744X, 8051, 8850, 02, 88

In order to qualify for this position a State of Texas Applications must be submitted through Work In Texas. The OOG requires all sections of the state application to be completed.

Omission of data on the state application is grounds for disqualification of the application.

General Description:

Position resides within the Office of the Governor’s Economic Development & Tourism (EDT) division reporting to the Director of Tourism.  The Research Specialist performs complex research tasks related to Travel Texas marketing and advertising as well as other research specific to the travel industry.  Work involves reviewing research for accuracy, analyzing results and communicating findings and recommendations through written summaries and presentations to both internal and external audiences.  Works under limited supervision with moderate latitude for the use of initiative and independent judgement

Essential Duties:

  • Plans, coordinates, and participates in the conduct of professional research and project management. 
  • Functions as project leader for many travel related research projects.
  • Coordinates with management to determine the focus and scope of a travel research project, the program elements to be evaluated, and the methodologies to be used.
  • Participates in planning, designing and development of major travel research projects; or is responsible for planning and conducting complete projects where the goals are of more immediate application.
  • Tracks and manages scheduled deliverables from contracted research vendors.
  • Develops and/or uses research instruments such as questionnaires, surveys, interviews, observation methods, modeling and case reading protocols.
  • Searches and reviews literature and other sources to develop new research proposals or benchmark with other travel and research entities.
  • Consults with research professionals, administrators, and data processing personnel to define problems and review data types, analyses, and required reports.
  • Collects, compiles, and prepares data for presentation in graphic, tabular, or written form; analyzes data; develops procedures.
  • Communicates results found from research reports for distribution, making data accessible to a variety of audiences, including the public, industry stakeholders, additional state agencies, advertising and marketing firms, and other Office of the Governor staff.
  • Monitors and participates in tourism development activities including industry events, workshops and presentations.
  • Responsible for evaluating, creating, or updating various public industry documents including, but not limited to, research one pagers, agency marketing material, inter-agency documents, newsletters, and reference materials.
  • Serves as the agency representative to conduct community tourism assessments throughout the state in conjunction with other state agencies.
  • Assists with researching and analysis of tourism development inquiries and projects.
  • Coordinates with various stakeholders and industry partners to ensure research metrics provided are comparable, accurate, and reliable.
  • May serve as agency representative for additional state agency activities, such as grant advisory panels, project evaluation teams, and research consultation.
  • Participates in other outreach activities to assist industry partners as requested.
  • Creates and conducts presentations and other communication tools for the tourism program.
  • Responds to information requests from within and outside the Office of the Governor, EDT, including conducting independent research to satisfy such requests.
  • Performs all other duties as assigned and in compliance with the rules, regulations, policies, and procedures of the division and agency.

Minimum Qualifications:

Graduation from an accredited four-year college or university with a degree in hospitality and tourism, marketing, business administration, a social science or related field plus three (3) years professional experience related to the posted duties.  Education and experience may be substituted for one another on a year-for-year basis. Writing and work samples may be requested. 

Preferred Qualifications:  

Tourism industry experience. 

Knowledge, Skills, and Abilities Requirements:

  • Knowledge of local, state, and federal laws and regulations relevant to program areas.
  • Knowledge of personal computers and software applications such as Microsoft suite, Adobe and Publishing Software.
  • Knowledge of scientific research methods, principles, and philosophy.
  • Knowledge of statistical concepts, methods, and their application to research analysis.
  • Knowledge of standard and appropriate research sources.
  • Knowledge of advanced research design and techniques.
  • Skill in collecting and analyzing data.
  • Skill in ensuring attention to detail and accuracy.
  • Skill in organization.
  • Skill in developing and making presentations.
  • Skill in word processing, spreadsheets and relational databases.
  • Ability to plan, develop and prepare research projects.
  • Ability to identify problems, evaluate alternatives and implement effective solutions.
  • Ability to establish goals and objectives.
  • Ability to exercise initiative and creativity.
  • Ability to communicate effectively. 
  • Ability to analyze.
  • Ability to travel up 20% of the time.
  • Ability to maintain effective working relationships within and outside the agency.

Registration, Certification or Licensure:  Valid driver’s license

Physical Requirements and/or Working Conditions:  This classification functions in a standard office environment.  Ability to move up to 35 lbs.  Ability to drive as needed.  Must be able to remain in a stationary position for 50% of the time.  Will need to occasionally move about the office to access file cabinets, office machinery, to distribute correspondence, etc. Must be able to communicate and exchange accurate information via phone, computer and in person. Must be able to work hours during a legislative session that include holidays and as needed. 

The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit Applicants may obtain a copy of the Agency's Equal Employment Opportunity Utilization Report upon request.

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process

Applicants with disabilities who may need to discuss special accommodations during the interview process should contact 512-463-5873 and ask to speak to the Office of the Governor’s Americans With Disabilities Act (ADA) Coordinator in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.