Program Specialist (Program Specialist I)

Job #: 2019-82

  • TWC Job #: 13778427
  • Opening Date: 8/22/2019
  • Travel Required: NA
  • Monthly Salary: $3,081.00 - $3,500.00/mo
  • Position Location: Austin, Texas
  • Group Step: B17
  • Class: 1570

Military Occupational Specialist codes that may be applicable to this position: 35F, 712X, 040, 0231, 60C0

Omission of data on the state application is grounds for disqualification of the application.

General Description:

This position handles a broad range of administrative, technical, and program support duties to support the work of the Office of the Governor’s Economic Development and Tourism Office (EDT) and reports to the Deputy Director for Economic Development and Tourism. Coordinates and conducts general office operations, procurement, administrative support, and special projects, as assigned.  Demonstrates efficiency, superior customer focus and strong interpersonal effectiveness whether communicating with others over the telephone or in-person.  Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Essential Duties:

  • Monitors and maintains the front desk during normal business hours ensuring the desk and phone lines are covered at all times. 
  • Responds to high number of complex and routine information requests — both written and oral. 
  • Backup to the Public Information Request Coordinator-Coordinates and distributes requests for information to proper personnel for response and monitor for completeness and timeliness.
  • Performs general office duties such as ordering supplies, performing bookkeeping work, purchasing and processing travel, as needed.
  • Maintains awareness of staff schedules, division calendars and visitor traffic to assist in maintaining customer service efficiency.
  • Cheerfully greets visitors and callers and responds to general questions.
  • Develops and maintains filing, recordkeeping, and records management systems.
  • Handles sensitive documentation/information and maintains confidentiality of data at all times.
  • Coordinates meetings, conferences, and seminars. Assists in planning, including logistics, gathering and shipping of materials and development of materials for special meetings, events and conferences, as assigned. 
  • Ensures operation of equipment by calling for repairs, keeping up Receives, interprets, and appropriately disseminates and/or re-directs calls, visitors and mail to EDT leadership and other appropriate staff in the agency.
  • Announces visitors, annotates and relays clear messages according to EDT reception desk procedures and management expectations.
  • Monitors and maintains with inventory and maintenance requirements as appropriate, and coordinates office safety matters including acting as the additional duty safety officer.
  • May provide administrative and technical assistance to an agency executive.
  • Provides administrative and technical assistance to EDT staff as directed, including maintaining files, contacts, and calendars, as directed.
  • Participates and works with others on economic development and tourism projects. 
  • Assists in the development of policies and procedures.
  • Performs backup duties to other office staff.
  • Trains others, as needed.
  • Remains well-informed of division and OOG initiatives, operations, new releases, web content, programs, statewide trends, OOG policies and procedures.
  • Maintains regular attendance and may work extended hours, as needed.
  • Performs all other duties as assigned.

Minimum Qualifications:

Graduation from an accredited four-year college or university, plus one (1) year experience in administrative support, office work, program support, or customer service-related position. Must be able to start work at 8:00 a.m.  Regular attendance required. Experience and education may be substituted for each other on a year-for-year basis.

Preferred Qualifications:  

Bilingual in Spanish.  Prior experience with multi-line phone system.

Knowledge, Skills and Abilities Requirements:

  • Knowledge of office practices and administrative procedures.
  • Skill in gathering and analyzing accurate and relevant information.
  • Skill in providing outstanding customer service to internal and external customers.
  • Skill in written and verbal communication.
  • Skill in the use of standard office equipment, personal computers and software applications.
  • Skill in using Microsoft Word and Excel and ability to create spreadsheets and presentations.
  • Skill in inventory control, planning and general organization.
  • Skill in attention to detail.
  • Ability to maintain professionalism and confidence in stressful situations.
  • Ability to implement administrative procedures and to interpret rules, regulations, policies, and procedures.
  • Ability to maintain effective working relationships within and outside the agency.
  • Ability to work within a team environment.
  • Ability to communicate effectively and train others, as needed.
  • Ability to identify problems, evaluate alternatives, and implement effective solutions.
  • Ability to maintain confidentiality.
  • Ability to exercise initiative and creativity.
  • Ability to exercise discretion and sound judgment in making critical decisions.

Registration, Certification or Licensure:   Valid Texas Driver’s License.

Physical Requirements and/or Working Conditions:  This classification functions in a standard office environment.  Ability to move up to 35 lbs.  Ability to drive as needed.  Must be able to remain in a stationary position for 50% of the time.  Will need to occasionally move about the office to access file cabinets, office machinery, to distribute correspondence, etc. Must be able to lift, grasp, bend, overhead reach and kneel as required to perform repetitive duties, keyboarding, filing and other related office support duties. Must be able to communicate and exchange accurate information via phone, computer and in person. Must be able to observe and/or identify visitors and staff entering the building in person and/or via video monitor or phone call.  Must have the stamina to work a regular 8-hour work day and to work extended hours, as needed.  Must be able to work hours during a legislative session that include holidays and as needed.   


The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit www.sss.gov. Applicants may obtatin a copy of the Agency's Equal Employment Opportunity Utilization Report upon request.

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process

Applicants with disabilities who may need to discuss special accommodations during the interview process should contact 512-463-5873 and ask to speak to the Office of the Governor’s Americans With Disabilities Act (ADA) Coordinator in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.