System Analyst (System Analyst II)

Job #: 2019-55

  • TWC Job #: 7388313
  • Opening Date: 3/29/2019
  • Travel Required: NA
  • Monthly Salary: $3,293.42 – $4,583.33/mo
  • Position Location: Austin, Texas
  • Group Step: B18
  • Class: 0253

Military Occupational Specialist codes that may be applicable to this position: 25, 25B, 25D, 25N, 255A, 255S, CT, 181X, 182X, 681X, 682X, 781X, 782X, Cryptology, Communications, 275, IT, Information #d0X2, 3D, 3D0X4

Omission of data on the state application is grounds for disqualification of the application.


The System Analyst position is assigned to the Public Safety Office and reports to the Grants Administration Director.  The Public Safety Office makes investments through grant programs to promote strategies that improve public safety, support victims of crime, prevent terrorism, and prepare communities for the threats and hazards that pose the greatest risk to Texas.  Performs highly complex (senior-level) systems analysis work.  Work involves analyzing user requirements, procedures, and problems associated with the Public Safety Office’s eGrants online grant management system.  Works under general supervision, with limited latitude for the use of initiative and independent judgement.


  • Analyzes and tests new or existing procedures, information systems, or programs for efficiency and effectiveness.
  • Designs, modifies, and implements new or revised systems to serve new purposes or improve workflow.
  • Provides technical assistance and support for troubleshooting application problems.
  • Assists with the coordination of coding, testing, and debugging of programs as outlined by a system’s technical and functional requirements.
  • Coordinates the preparation of test data.
  • Assists in formulating logical descriptions of problems and devising optimum solutions.
  • Coordinates updates to applications using appropriate change management procedures.
  • Provides assistance in the design, development, and maintenance of various system applications.
  • Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
  • Maintains documentation related to technical updates made to the eGrants online grant management system. 
  • Generates routine technical reports and assists with creating special reports.
  • Conducts trainings and briefings on the technical operations of the eGrants online grant management system.
  • May prepare and distribute routine notices to users regarding their account and/or grant award.
  • Advises users and analyzes user requirements concerning software and the efficient use of information technology systems.
  • Prepares briefings, reports and evaluations on systems efficiency and utilization.
  • Assists with the maintenance of records related to daily data communication transactions, problems, and actions taken.
  • May assist with ensuring that necessary security controls over software are maintained.
  • May analyze, evaluate, and make recommendations concerning existing information technology and systems processes and the development of new procedures, standards, tools, and techniques.
  • Performs research for information technology systems processes associated with technology planning, development, implementation, system security, and interfaces.
  • Troubleshoots and resolves complex computer-related problems.
  • Performs all other duties as assigned.


Graduation from an accredited four-year college or university with a degree in computer science or related field plus one (1) year professional experience in computer systems and customer service support preferred.  Experience and education may be substituted for one another on a year-for-year basis.


  • Knowledge of the practices, principles, and techniques of computer operations.
  • Knowledge of information systems, computer software and hardware.
  • Knowledge of information security policies and procedures
  • Knowledge of personal computers and software applications such as Tableau, Power BI, or other data visualization programs.
  • Experience with database administration and management of information systems.
  • Proficiency in data extraction languages (e.g., SAS, SQL, etc.).
  • Skill in problem solving.
  • Skill in scheduling, testing, and implementing programs.
  • Skill in customer service.
  • Skill in the use and support of computers applications, applicable programs and systems.
  • Skill in troubleshooting information systems.
  • Ability to analyze systems and procedures.
  • Ability to handle multiple projects.
  • Ability to communicate effectively.

Registration, Certification or Licensure:   Valid Texas Driver’s License. 

Physical Requirements and/or Working Conditions:  This classification functions in a standard office environment.  There are no unusual dangers involved.  Must be able to work flexible hours during a legislative session and as needed.  Must be available to travel as needed.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job.  Employee may perform other related duties as assigned.

The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit Applicants may obtatin a copy of the Agency's Equal Employment Opportunity Utilization Report upon request.

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process

Applicants with disabilities who may need to discuss special accommodations during the interview process should contact 512-463-5873 and ask to speak to the Office of the Governor’s Americans With Disabilities Act (ADA) Coordinator in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.