Business Operations Specialist (Program Specialist II)

Job #: 2019-12

  • TWC Job #: 6679397
  • Opening Date: 10/18/2018
  • Travel Required: 10%
  • Monthly Salary: $3,294.00 - $4,000.00/mo
  • Position Location: Austin, Texas
  • Group Step: B18
  • Class: 1572

Military Occupational Specialist codes that may be applicable to this position: 35F, 712X, 040, 0231, 60C0

Omission of data on the state application is grounds for disqualification of the application.


The Business Operations Specialist position is assigned to the Public Safety Office and reports to the Grant Administration Director.  The Public Safety Office makes investments through grant programs to promote strategies that improve public safety, support victims of crime, prevent terrorism, and prepare communities for the threats and hazards that pose the greatest risk to Texas.  Work involves planning, developing, and implementing agency programs and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. Coordinates agency administrative needs, works with staff to help ensure that plans are implemented and deadlines are met, plans and manages logistics for important agency meetings, conducts analysis and develops programmatic reports. Works under general supervision, with latitude for the use of initiative and independent judgment.


  • Assists with contract administration duties including monitoring timelines, submissions, and performance.
  • Manages special projects, including coordinating meetings and special events.
  • Works directly with stakeholders to conduct research, provide technical assistance, and resolve issues.
  • Serves as a Texas Register Liaison and coordinates postings to the Texas Register including, but not limited to, Open Meetings, Requests for Applications, and rule changes.
  • Serves as a Division Records Management Liaison.
  • Reviews administrative practices and programs and assists in formulating policies as appropriate.
  • Analyzes financial and/or performance data to identify discrepancies and advise management when follow-up is necessary.
  • Prepares reports for management with expenditure data, trends, and recommendations.
  • Maintains a working knowledge of federal, state, and OOG guidelines and regulations.
  • Coordinates meetings, conferences, and seminars.
  • Develops and reviews administrative and technical policies and procedures and researches technical issues.
  • Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities.
  • Provides support and collaborates in the planning, development, implementation, analysis, and documentation of agency programs.
  • Studies and analyzes problems, prepares reports of findings and recommendations, and prepares justifications for recommended decisions or procedural or policy changes. 
  • Assists program staff in determining trends and resolving technical problems.
  • Assists in the collection, organization, analysis, and/or preparation of materials in response to requests for program information and reports.
  • Assists in preparing justifications for the implementation of procedural or policy changes.
  • May serve as back up for Public Information Coordinator.
  • May recommend and coordinate activities to produce effective programs.
  • May assist in the developing policy and procedure manuals.
  • May assist in preparing and evaluating budget requests.
  • Performs all other related duties as assigned.


At least one year experience in a field related to the agency program.  Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment.  Experience and education may be substituted for one another on a year-for-year basis.


  • Knowledge of local, state, and federal laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training and marketing techniques; and of program management processes and techniques. 
  • Skill in identifying measures or indicators of program performance and in operating computers and applicable software.
  • Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to train others.
  • Working knowledge of automated information tracking systems.
  • Knowledge of personal computers and software applications.
  • Knowledge of the principles and practices of public administration and management.
  • Skill in verbal and written communications.
  • Skill in planning.
  • Skill in writing and compiling plans and reports.
  • Highly effective critical thinking skills.
  • Ability to identify problems, evaluate alternatives, and implement effective solutions.
  • Ability to anticipate needs and risk.
  • Ability to exercise sound judgment and discretion.
  • Ability to exercise initiative and creativity.
  • Ability to maintain effective working relationships within and outside the agency.
  • Ability to communicate constructively and respectfully.
  • Ability to receive feedback constructively and focus on continued professional growth.
  • Ability to develop and evaluate program policies.
  • Ability to communicate effectively.
  • Ability to travel.

Registration, Certification or Licensure:   Valid Texas Driver’s License. 

Physical Requirements and/or Working Conditions:  This classification functions in a standard office environment.  There are no unusual dangers involved.  Must be able to work flexible hours during a legislative session and as needed.  Must be available to travel as needed.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job.  Employee may perform other related duties as assigned.