Office of the Governor - Greg Abbott

Employment at the Office of the Governor

Business Operations Manager

Job #: 2016-19
TWC Job #: 3352637
Opening Date: 11/10/2015
Closing Date: Until Closed
Travel Required: 10%
Monthly Salary: *$4,598.66 - $6,036.25
Position Location: 1100 San Jacinto, State Insurance Building Austin, Texas 78701
Group Step: B23
Class: 1575

*Salary Commensurate With Experience


This Program Specialist serves as the Business Operations Manager and is assigned to the Homeland Security Grants Division. Performs highly advanced program and contract management work.  Work involves monitoring and execution of agency operations and budgets, developing and evaluating contracts for services and program activities to ensure compliance with state and federal regulations and identifying the potential impact of program changes.  Position will also manage internal staff development efforts and external training and technical assistance efforts.  May plan, assign, and/or supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Physical Requirements and/or Working Conditions:  This classification functions in a standard office environment.  Ability to move up to 35 lbs.  Ability to drive and travel as needed.  Will need to move about the office to access file cabinets, office machinery, etc. Must be able to communicate and exchange accurate information via phone, computer and in person.  Must be able to work hours during a legislative session that include holidays and as needed.


  • Punctual, reliable, and consistent work attendance is required.
  • Coordinates, monitors, and evaluates policies and procedures.
  • Identifies areas of needed change and makes recommendations to improve operations.
  • Uses and monitors data and information needed by HSGD, OOG leadership, and other divisions to support the effective management of funds.
  • Assists with project plans for implementation of the annual grant cycle as well as individual or interrelated initiatives.
  • Manages staff development program.
  • Works with staff to identify process issues, redesign, or streamline processes as needed, and alerts management to possible operational or other issues in a timely way.
  • Assists in conducting quality assurance procedures and risk assessments.  This includes monitoring functions of other sections involved in the quality control process to guarantee timely compliance with assigned tasks, goals, and objectives.
  • Develops contracts by identifying provider resources, describing services to be rendered, and negotiating contract specifications.
  • Monitors contract performance by examining billings, fiscal data, and eligibility determinations for compliance with terms of contract and policies; and recommends cancellation of contracts when deviations occur.
  • Negotiates contract renewals and amendments.
  • Provides guidance regarding contract administration, policies, and procedures.
  • Assists with developing contract administration policies and procedures.
  • Assists in the collection, organization, analysis, and/or preparation of materials in response to requests for program information.
  • Assists with the development of recommendations for policy and programmatic issues relating to the implementation, improvement, and/or expansion or reduction of program funding.
  • Assists in preparing justifications for the implementation of procedural or policy changes.
  • Develops policy and procedure manuals.
  • Identifies, presents and implements effective and ethical business solutions as needed.
  • Coordinates with other divisions of OOG on administrative, budget, and financial issues under their purview.
  • Complies with all OOG policies, procedures, and applicable laws.
  • Performs all other duties as assigned.


College graduate from an accredited four-year college or university with a degree in government, homeland security, emergency management, criminal justice programs, business, or a related discipline, and possess three (3) years of progressively responsible grants and/or program management experience. Experience and education may be substituted for each other on a year-for-year basis.


  • High level of skill in verbal and written communications.
  • Strong writing skills required.
  • Ability to conceptualize strategies for analyzing data and developing communication strategies.
  • Ability to assess process flows to identify areas for improvement.
  • Ability to understand and communicate on issues related to budget, financial management, and agency administration issues, including knowledge of relating laws, regulation, and best practice.
  • Ability to build rapport with internal and external stakeholders.
  • Skill in writing and compiling plans and reports.
  • Ability to identify problems, evaluate alternatives, and implement effective solutions.
  • Ability to exercise initiative and creativity.
  • Ability to communicate complex processes in customer-centric, straightforward ways.
  • Knowledge of local, state, and federal laws and regulations relevant to program areas and job duties.
  • Ability to use organizational and analytical methods.
  • Skill in logically defining problem areas, collecting, and evaluating data.
  • Knowledge of the principles and practices of public administration and management.
  • Knowledge of eLearning software and adult learning methods preferred.
  • Skill in planning.
  • Ability to establish goals and objectives, to devise solutions to program administrative problems.
  • Ability to maintain effective working relationships within and outside the agency.
  • Ability to develop and evaluate program policies.
  • Ability to communicate effectively.
  • Ability to travel.


To apply, please visit for instructions on submitting your application. You may download the uniform State Employment Application or request an application from the Office of the Governor Human Resources Division, State Insurance Building, 1100 San Jacinto, Room 2.300, Austin, Texas, 78701. If required in this posting, copies of college transcripts must be provided concurrent with application for further applicant consideration. For additional information, please call 512- 463-5873, or visit our agency's website. Dial 7-1-1 for Relay Services.

The Office of the Governor is an Equal Opportunity Employer. The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Office of the Governor participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Candidates selected for interviews will be subject to background check and required to complete authorization form.

Male candidates between 18 and 25 years of age are required to show proof of Selective Service registration (or exemption) prior to an offer of employment being extended. Such proof is not required to be filed with an application but must be provided upon request by the Human Resources office. For additional information pertaining to Selective Service registration, you may visit:

Notice to Applicants Who May Require Reasonable Accommodation in the Interview Process:

Applicants with disabilities who may need to discuss special accommodations during the interview process should contact 512-463-5873 and ask to speak to the Office of the Governor's Americans With Disabilities Act (ADA) Coordinator in the Human Resources Department. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.